Job Summary:

Whiteshell Limited is committed to creating a welcoming, accepting, and appreciated work environment for all of its clients and employees. We provide a barrier-free environment that supports inclusion, equity, and diversity while fostering equitable opportunity for every employee. We are looking for applicants with a variety of backgrounds, and we make the application process easily accessible to all candidates.

We are seeking a highly motivated and skilled individual to join our team as a Communication Specialist (Oversee Clients). In this role, you will be responsible for providing exceptional customer support, managing various e-commerce tasks, and contributing to the growth of our online and offline business. Your primary focus will be attending to customer inquiries, addressing their concerns, and ensuring their satisfaction. Additionally, you will handle various e-commerce activities to enhance our online presence and drive sales.

Job Responsibilities:

• Lead the communications team to meet both team and individual targets in alignment with Whiteshell and international clients’ business goals.
• Collaborate closely with Marketing and other internal stakeholders to identify key opportunities.
• Take ownership of the end-to-end development and delivery of client communications across all channels and touchpoints throughout the client’s journey.
• Implement and integrate our client communications strategy.
• Proactively manage performance to ensure the achievement of team and individual targets.
• Plan and execute client engagement campaigns, conduct client surveys, and manage other feedback channels.
• Offer constructive feedback and coaching to support the professional development of the broader team.
• Maintain regular communication with existing and prospective clients to understand their goals, issues, concerns, and pain points.
• Create detailed briefs to communicate clients’ wants and needs to cross-functional internal teams to ensure client expectations are met.
• Oversee all client communications and QA all client communication materials, including email correspondence, monthly/quarterly reports, and meeting recaps to ensure quality, accuracy, and consistency of voice.
• Manage an ongoing review of the budget, allocations, and reconciliation of project expenses.
• Provide clients with detailed reports on how to maximize the efficiency of provided services.
• Collaborate with other teams and departments across the organization to address and resolve communications issues and clients’ requests and complaints as needed.
• Recommend innovative approaches to client communication, such as new messaging and email templates or strategic changes to delivery techniques.
• Identify and prospect potential clients in the target market for BPO outsourcing services.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Develop and implement effective sales strategies to achieve revenue targets.
• Collaborate with cross-functional teams to tailor solutions that meet client needs.
• Prepare and present compelling proposals and presentations to clients.
• Stay informed about industry trends, competitive landscapes, and market dynamics.
• Negotiate contracts and agreements with clients, ensuring mutually beneficial terms.
• Monitor and analyze performance metrics to identify areas for improvement.
• Provide regular updates and reports to senior management on activities and progress.
• Stay updated on industry regulations and compliance requirements.
• Leading and managing BPO teams, demonstrating the ability to motivate and inspire teams to achieve performance goals.

Key Qualifications

Proven experience in CRM-related communication.

Proficiency in MS Office.

Demonstrated ability to interpret and adhere to brand guidelines and maintain the appropriate tone in communications.

Track record in developing communication across various platforms, both digital and offline.

Proficiency in stakeholder engagement and management.

Experience managing and developing teams.

Adept in leveraging client insights, data, and testing to refine and optimize communication strategies.

Exceptional verbal and written communication skills

Outstanding organizational, multitasking, and time-management skills

Ability to develop and execute compelling communications programs

Candidate must be able to work at night shift/morning shift/day shift from the office depending on the availability of current projects.

Fluency in English is a must

Compensation & Other Benefits

• T/A, Mobile bill, Provident fund
• Salary Review: Yearly
• Festival Bonus: 2
• Weekly 2 days off

Employment Status

Full-time

Gender

Only female

Job Location

Dhaka

Requirements

Education

• Bachelor’s degree in any discipline, /O Level,
• A foreign degree, either Bachelor’s or Master’s level, will be given preference. Excellent written and vocal communication abilities in English. Skills Required: Computer skills, Good communication skills.
• University of Dhaka, North South University, East West University, BRAC University, IBA, Dhaka University students will get preference

Experience

• 4 to 6 years

Additional Requirements

• Age 22 to 32 years

Excellent verbal and written communication skills in English, with the ability to interact effectively and professionally with clients.

Proficiency in using various communication channels and clients’ support software.

Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.

Exceptional problem-solving abilities and the capability to handle challenging clients’ situations with professionalism.

A proactive and self-motivated mindset, with the ability to work both independently and collaboratively in a fast-paced environment.

High level of convincing ability.

Good IQ and decision-making skills.