Whiteshell BPO – Privacy Policy
- Introduction
Welcome to Whiteshell BPO. We are committed to protecting the privacy and confidentiality of our clients, employees, and business partners. This Privacy Policy outlines how we collect, use, store, and safeguard personal and business information in compliance with applicable data protection laws. By using our services, you agree to the terms outlined in this policy.
At Whiteshell BPO, we understand that your trust in us is essential. Therefore, we ensure that your personal and business information is handled with the highest standards of security and transparency. This policy explains our information collection practices, how we use your data, the rights you have regarding your information, and the measures we take to protect your data against unauthorized access or misuse.
Additionally, we are dedicated to upholding the integrity and confidentiality of our client’s data, ensuring that it is not compromised in any way. We operate in compliance with local and international data privacy regulations, providing a secure environment for all stakeholders associated with Whiteshell BPO.
- Information We Collect
Whiteshell BPO collects different types of information for business operations and service delivery, including:
2.1 Personal Information
Full name, physical address, email address, and phone number
Identification documents, including passports, national IDs, or business registration certificates (required for compliance and verification purposes)
Payment details, such as bank account numbers, invoices, and billing addresses
Client communication records, including emails, call logs, and customer service interactions
Professional details, such as job title, employer information, and business relationships
2.2 Business Information
Company name, address, and registration details
Financial records, including accounting ledgers, profit and loss statements, tax reports, and regulatory compliance documents
Tax identification numbers, VAT details, and business license information
Employee payroll data, including salary records, tax withholdings, and benefits administration
Agreements, contracts, and service-level agreements related to our financial and business services
2.3 Technical Information
IP addresses, device identifiers, browser type, and system logs collected through our website and online portals
Cookies and tracking technologies to analyze website traffic, marketing performance, and security enhancement
Metadata related to service usage, including login timestamps, transaction histories, and system interactions
- How We Use Collected Information
Whiteshell BPO uses the collected data for the following purposes:
Providing financial and business outsourcing services – This includes bookkeeping, financial statement preparation, tax preparation, payroll processing, and business consultancy.
Processing transactions and maintaining records – Ensuring accuracy in financial transactions, account reconciliations, tax filings, and regulatory compliance.
Enhancing customer experience and service improvement – We analyze usage patterns and feedback to refine our services and improve client interactions.
Ensuring legal and regulatory compliance – We adhere to applicable financial, taxation, and data protection laws to maintain compliance with local and international regulatory standards.
Communicating service updates, changes, and marketing promotions – With the client’s explicit consent, we may send service notifications, industry insights, and promotional materials.
Fraud prevention, risk management, and security enhancement – Monitoring and preventing unauthorized access, data breaches, and fraudulent financial activities.
- Data Protection and Security
Whiteshell BPO implements strict security measures to ensure data protection and prevent unauthorized access. These measures include:
Advanced encryption methods – All personal and financial data is encrypted during storage and transmission to prevent interception.
Role-based access control – Only authorized personnel have access to confidential data, and strict user authentication is enforced.
Firewall and intrusion prevention systems – Our IT infrastructure is secured against cyber threats, hacking attempts, and malware attacks.
Regular security audits and compliance checks – We conduct routine assessments to detect vulnerabilities and strengthen our data security frameworks.
Employee data privacy training – Our staff undergo continuous training on best practices for data handling, confidentiality agreements, and legal compliance.
- Data Sharing and Disclosure
Whiteshell BPO does not sell, rent, or trade personal or business data to third parties. However, in some circumstances, we may share information as follows:
Legal and compliance obligations – If required by law, court orders, or government authorities, we may disclose specific data.
Third-party service providers – We engage trusted third-party vendors for IT support, cloud hosting, payment processing, and other necessary functions under strict data protection agreements.
Mergers, acquisitions, or corporate restructuring – If Whiteshell BPO undergoes a merger or business transfer, relevant data may be transferred to the new entity while maintaining confidentiality and protection.
- Data Retention Policy
We retain client and business data only for the period necessary to fulfill service obligations and comply with legal requirements.
Financial records, tax documents, and compliance reports are stored for the legally mandated duration as per accounting and taxation laws.
Upon service termination, personal and sensitive data is securely deleted unless required for ongoing legal, regulatory, or contractual obligations.
- Client Rights and Choices
Clients have full control over their personal and business data and can exercise the following rights:
Access and review data – Clients may request copies of their personal or business information held by us.
Update and correct data – Clients can request modifications to inaccurate or outdated data.
Opt-out of marketing communications – Clients can unsubscribe from email newsletters, promotional campaigns, and automated notifications.
Request data deletion – Clients may request data erasure, subject to compliance with applicable legal and financial regulations.
Restrict data processing – Clients can limit data processing in specific cases, such as ongoing legal disputes or security concerns.
- Cookies and Tracking Technologies
Our website uses cookies and tracking tools to improve user experience and ensure security. Types of cookies used include:
Essential cookies – Necessary for website functionality, including login authentication and secure browsing.
Analytics cookies – Used for performance analysis, customer behavior tracking, and website optimization.
Marketing cookies – Used for targeted advertising and personalized content delivery, requiring user consent.
Users may modify their browser settings to manage or disable cookies based on their preferences.
- Third-Party Links
Our website and digital platforms may contain links to third-party websites for informational purposes. Whiteshell BPO is not responsible for the privacy practices of external websites, and clients should review third-party privacy policies before engaging with their services.
- Updates to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. Clients will be informed of significant changes via email notifications or website announcements. Continued use of our services following policy updates signifies acceptance of the revised terms.
- Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of Bangladesh and applicable international data protection regulations.
Any disputes arising from this policy shall be resolved through negotiation, mediation, or arbitration as required.
- Contact Information
For inquiries or concerns regarding this Privacy Policy, please contact us at:
Whiteshell BPO Email: support@whiteshellbpo.com
Phone: 01321202467
Website: whiteshellbpo.com/contact-us
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.